Everything you need to know about ordering, shipping, and caring for your Hollis Forge pieces. Can’t find your answer? Email support@hollisforge.com and we’ll reply within two business days.
Shipping & Delivery
Where do you ship from?
All orders are hand-forged and dispatched from Anxi County, Quanzhou, Fujian, China. We ship worldwide.
How long does processing take?
Most orders are packed and shipped within 2-5 business days. Custom and bulk orders may take a little longer, and we’ll confirm the timeline with you.
How long does delivery take?
Delivery time depends on your destination and the shipping method you choose at checkout. You’ll see an estimate before you pay, and every order includes tracking.
Will I have to pay import duties or taxes?
Depending on your country, customs may charge import duties or taxes when your package arrives. These are set by your local government, not by us. Full details are in our Shipping Policy.
Returns & Refunds
What if my item arrives damaged, defective, or incorrect?
We’ll replace it or refund you — and you don’t need to ship it back. Contact us within 7 calendar days of delivery with clear photos or a short video of the item and its packaging.
What if I change my mind?
Contact us within 30 calendar days of delivery and we’ll sort it out. See our Returns & Refunds Policy for full terms.
Do I need to return the item?
For damaged or defective items, no — we refund or replace without asking you to ship anything back. Returning international packages is rarely worth the cost, so we’ve designed our policy around that reality.
Materials & Care
What are your products made of?
Our pieces are hand-forged from solid iron by skilled artisans, then finished with a weather-resistant powder coating so they hold up outdoors season after season.
Will they rust outdoors?
The powder coating protects against rust in normal outdoor conditions. Over many years, minor surface wear can appear; a quick touch-up with outdoor spray paint keeps a piece looking like new.
How do I clean my pieces?
Wipe with a soft, damp cloth. Avoid abrasive cleaners, which can scratch the finish.
Custom & Bulk Orders
Do you offer custom or personalized pieces?
Yes — we work with retailers and decorators on custom designs, sizes, and finishes. Email support@hollisforge.com with your idea.
Do you offer wholesale or bulk pricing?
Yes. Visit our Wholesale & B2B page for minimums, pricing, and how to get started.
Payments
What payment methods do you accept?
We accept major credit and debit cards and PayPal. All payments are processed securely at checkout.