Shipping Policy

Last updated: September 19, 2026

This Shipping Policy applies to orders placed at https://hollisforge.com. We currently deliver within the United States only.

Processing and shipping origin

Orders are prepared and dispatched from Anxi County, Quanzhou, Fujian, China within 2–5 business days after payment confirmation. Processing does not include weekends or public holidays. Delivery estimates begin after dispatch.

Estimated delivery times

United States: 7–14 business days after dispatch. These are estimates, not guarantees, and may be affected by customs clearance, weather, carrier capacity, or other events outside our control.

Shipping costs

Shipping within the United States is free on orders over $59. For orders below that amount, the shipping charge is calculated and shown at checkout before you pay.

Tracking

When an order is dispatched, we send a tracking number and link by email. Carrier updates may take 24–48 hours to appear.

Customs, taxes, and import fees

Product prices and shipping charges do not include duties, customs-clearance fees, brokerage charges, or local taxes unless expressly stated at checkout. If such a charge is assessed, it is the customer’s responsibility. If a parcel is refused because those charges are not paid, the original shipping charge is non-refundable and any carrier return or disposal charge may be deducted from an available refund.

Address accuracy and delivery issues

Please verify the delivery address before placing an order. We ship to the address you enter at checkout and cannot change it once the order has left our warehouse. If tracking shows delivered but you cannot find the parcel, check with household members, neighbors, building management, and the local carrier, then contact us within 7 calendar days. We will help open a carrier investigation where appropriate.

Damaged, incorrect, or unwanted items

If an item is damaged, defective, or incorrect, contact support@hollisforge.com within 7 calendar days after delivery with your order number and clear photos or video. Cancellations, refunds, and replacements are handled under our Returns & Refunds Policy.

Cancellations

Contact us promptly to cancel an order. We can cancel and refund an order before it is dispatched. Orders already dispatched are handled under the Returns & Refunds Policy.

Contact

Email: support@hollisforge.com. We aim to reply within two business days.