Last Updated: [July 14, 2026]
This Shipping Policy governs all orders placed on [Your Store Name] website. By completing checkout, you fully agree to the shipping terms listed below.
1. Order Processing Time
Orders will be processed within 【3–7 business days】 after payment confirmation.
Processing time excludes weekends and official public holidays.
Estimated delivery time starts counting after the order is dispatched, not from the date you place the order.
2. Shipping & Delivery Time
We offer international shipping to most countries.
Estimated transit times for reference only:
- North America: 7–14 business days
- Europe & UK: 10–18 business days
- Australia & New Zealand: 12–22 business days
Important: All delivery times are estimations. Delays may occur due to customs inspection, flight adjustments, peak logistics seasons, weather or carrier issues beyond our control. We are not liable for any delays.
3. Tracking Information
Once your package is dispatched, we will send an email containing tracking number and tracking link.
Tracking status may take 24–48 hours to update after shipment.
4. Customs Duties, Taxes & Import Fees
All import duties, VAT, customs clearance fees, brokerage charges and local taxes are the sole responsibility of the buyer.
These fees are not included in product price or shipping cost.
We cannot pre-calculate nor cover any customs charges.
We recommend customers check local customs regulations before ordering.
If the recipient refuses to pay customs fees and rejects the parcel:
- Original shipping cost will NOT be refunded.
- Any return freight, disposal fees incurred will be deducted from potential partial compensation (we maintain the right to refuse any reimbursement in accordance with our Refund Policy).
5. Address Responsibility
Please double-check your shipping address during checkout.
We will ship strictly based on the address you submitted.
Additional redelivery fees, lost packages caused by incorrect/incomplete address are borne by the buyer.
We do not deliver to PO Boxes unless explicitly supported by the logistics service.
6. Lost or Missing Packages
If tracking shows delivered but you have not received goods:
- Check with neighbors, building management or local courier office first.
- Contact us within 7 days upon “delivered” status with evidence. We will assist to file an investigation with logistics provider. Investigation usually takes 2–4 weeks. No refund can be processed before carrier investigation result comes out.
7. Damaged Goods in Transit
If items arrive damaged:
You must contact our support within 7 calendar days after delivery, and provide clear photos/videos of outer package and damaged products for verification.
We will review each case individually as stated in our Refund Policy.
All sales are final for personal preference reasons, shipping inconvenience or long waiting time.
8. Shipping Cancellation
Once the order has been dispatched, we cannot intercept or cancel shipment. No return or refund will be accepted simply because you no longer want the goods.
9. Contact
For shipping related inquiries:
Email: htp930301@gmail.com