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Hollis Forge

CUSTOMER CARE

Privacy Policy

Last Updated: [ July 14, 2026]

This Privacy Policy describes how [Your Store Name] (“we”, “us”, “our”) collects, uses and protects your personal information when you visit and place orders on our website [Your Website URL].

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws including the GDPR (EU/UK) and CCPA (California).

1. Information We Collect

Information you voluntarily submit to us

When you create an account, complete checkout, submit contact forms or subscribe to newsletters, we collect:

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number (if provided)
  • Order records and purchase history

Automatically collected information

When browsing our site, we may automatically record:

  • IP address
  • Device type, browser information
  • Pages viewed, visit time and referral sources
  • Cookies and anonymous browsing data

Important Notice: We DO NOT store your full credit card details on our server. All payment information is securely processed by third-party authorized payment providers.

2. How We Use Your Personal Data

We use collected information solely for the below legitimate purposes:

  1. Process orders, arrange product shipment and complete transactions
  2. Send order confirmation, shipping tracking and after-sales support
  3. Reply to your inquiries via email or contact form
  4. Prevent fraudulent transactions and improve website security
  5. Optimize website layout, products and user experience
  6. Send marketing newsletters only if you explicitly opt-in. You may unsubscribe anytime with one click.

We will NOT sell, rent or trade your personal information to any third parties for commercial purposes.

3. Sharing Your Information

We may share necessary data only with trusted service providers required to fulfill your order:

  • Payment processors (PayPal, credit card gateway) for payment settlement
  • Logistics carriers for delivery arrangement
  • Hosting & analytics tools to maintain website operation

All third parties are obligated to protect your data and cannot use your information independently.

We will disclose personal data if required by law enforcement or official legal requests.

4. Cookies

Our website uses cookies to maintain shopping cart, remember preferences and analyze traffic.

You may adjust cookie permissions via your browser settings or our cookie consent popup. Disabling essential cookies may affect normal checkout functions.

5. Data Security

We adopt HTTPS encrypted transmission and standard industry security measures to protect your personal information against unauthorized access, leakage or modification.

Please note that no internet transmission method can guarantee 100% absolute security.

6. Your Data Rights

Visitors from EU / EEA / UK (GDPR)

You hold the right to:

  • Request a copy of personal data we stored
  • Ask us to correct inaccurate information
  • Request deletion of your personal data
  • Object to marketing emails To exercise rights, contact our support email below. We will respond within 30 days.

California Residents (CCPA)

You have the right to request details about what personal data we collected and how we used it. We do not sell your personal information.

7. Data Retention

We keep your order and contact data as long as needed to complete transactions and meet accounting requirements. If you request data deletion, we will erase your information except records we must retain under legal obligations.

8. External Websites

Our website may contain links to third-party websites. We take no responsibility for their privacy practices. Please review their privacy policy separately.

9. Policy Changes

We reserve the right to update this Privacy Policy occasionally. Changes will take effect once published on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: htp930301@gmail.com